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Returns & Refunds

Hassle-free returns for your peace of mind

Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

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30-Day Returns

Return unused items in original packaging within 30 days of delivery for a full refund.

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Easy Process

Simple return process with prepaid shipping labels for your convenience.

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Full Refunds

Get your money back or exchange for any product of equal value.

How to Return

Follow these simple steps to return your order

1

Contact Us

Reach out via email, phone, or WhatsApp to initiate your return.

2

Get Label

We'll send you a prepaid shipping label for easy return.

3

Ship Back

Package your item securely and drop it off at any shipping location.

4

Get Refund

Receive your refund within 3-5 business days after we receive your return.

✅ What We Accept

  • Unused products in original packaging
  • Products within 30 days of delivery
  • Damaged or defective items
  • Wrong items received
  • Allergy or skin reaction issues

❌ What We Don't Accept

  • Used or opened products
  • Products beyond 30 days
  • Missing original packaging
  • Personalized or custom orders
  • Sale or clearance items

Refund Information

3-5 Days
Processing Time
100%
Refund Amount
Free
Return Shipping

Refund Methods

Mobile Money: Refund to your MTN or Airtel mobile money account
Bank Transfer: Direct transfer to your bank account
Store Credit: Credit for future purchases
Exchange: Swap for any product of equal value

Need Help?

Our customer support team is here to help you with any questions about returns or refunds.

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