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FAQ

Frequently Asked Questions

What makes Simon Sharp Products unique?

We specialize in premium organic beauty products made with locally sourced, natural ingredients from Uganda. Our products are cruelty-free and environmentally friendly.

Are your products really organic?

Yes, all our products are certified organic and made with ingredients sourced from certified organic farms in Uganda.

What payment methods do you accept?

We accept Mobile Money (MTN and Airtel), bank transfers, cash on delivery, and major credit cards.

How long does shipping take?

Same-day delivery for orders placed before 2 PM in Kampala, next-day delivery for orders placed after 2 PM, 2-3 days for major cities, and 3-7 days for other regions.

What is your return policy?

We offer a 30-day return policy for unused products in original packaging. Returns are free and we provide prepaid shipping labels.

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